Hotel Elcient Osaka Umeda

This is a great hotel, very good value compared to similar hotels in the same area. Aesthetically, it feels like a modern take on a Japanese business hotel. The staff are friendly and helpful. facilities are excellent - ice water machines on every level, large coin laundry, and its nice to have a traditional bath in a modern hotel. The breakfast buffet was a highlight. Good mix of western and Asian cuisine, and the kitchen staff run the place like a well oiled machine. Coffee machine that can do more than just hot or ice coffee. Family mart just around the corner if you need a late night snack. Restaurants and izakayas just on the other side of the over pass when you want dinner.

Good facilities with onsen

Location of the hotel is a little bit away from public transport which did at first present a problem. We booked the hotel because the other options didn't look any better (we didn't want to be in the downtown tourist area) and the one hotel which we had stayed at before because of its good accessibility had been a disaster. The accessibility issue here was that we were arriving in Osaka Station and we had to find a wheelchair friendly route through the underground maze which is Umeda (because it was pouring with rain). Once at the hotel check in was easy but the wheelchair posed a problem as although we could get it in through the room door there was an obstruction which prevented it getting into the actual room. In all fairness to the hotel although I had advised them that we had a wheelchair I had not given specific details so we had to upgrade to a bigger room. This was accomplished speedily and at a fair cost so I would compliment the hotel on its assistance. The size of room and its appointment were excellent as was breakfast and once we had cracked the Umeda maze it was remarkably close to transport. And the pillows were good.

I love the happy hour event at the lobby bar, it gave me and my family a great time together after walking around all day. And I want to give the hotel a heartfelt thanks because I left my wallet at the room but they kept it for me. My wallet accidentally fell off and went under the bed. I called the hotel and asked them to look for it, and they not only found it but also kept it safe. I’ve already left Japan but luckily had a friend who was in Osaka, I asked my friend to pick it up for me. The hotel was very cautious that they checked my friend’s identity and asked her to video chat to ensure that my wallet was safely returned. Thank you so much for saving me the trouble to reissue everything in my wallet!

This hotel is conveniently located in Osaka! There’s great restaurants and mini marts within a short walking distance. In terms of a good night’s sleep, this hotel was the very best out of all four hotels I stayed at while in Osaka. The rooms are pretty small, but I got used to it pretty quickly. People often complain about mattresses in Japan being too firm, but for my personal flavor of back pain, they’re actually quite comfortable. I do bring my own small travel pillow with me however. They give you super cute Japanese style pajamas that you can also purchase at the front desk. They have a fresh squeezed orange juice machine in the laundry room that is addictive and perfect after taking an onsen bath. The onsen is lovely! Feels very clean and peaceful. I visited it many times on my stay. Not all rooms have private bathtubs, so make sure to request one if you want that. Mine I had a bathtub, but my friend’s did not. The breakfast is good, but more rotation/variety would be nice. Still, it’s good and I enjoyed it. The staff are lovely, helpful and kind. I have no complaints about this hotel and would definitely stay here again while in Osaka!